Introduction
Phasecraft Limited is a company registered in England and Wales (company number: 11211343) with its registered address at 77 Charlotte Street, London, England, W1T 4PW ("Phasecraft", "we", "our", or "us").
Phasecraft operates the https://www.phasecraft.io/ website (the "Phasecraft Website"), which provides information about our products and services, allows users to contact us and sign up for information and updates about our products and services and access and sign up for our products and services (the “Phasecraft Services”).
This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information”) when you access and browse the Phasecraft Website and/or Phasecraft Services.
If you have any questions about this privacy policy or how we use your personal information, please contact us using the details in the next section.
Who is responsible for your personal information
Phasecraft is the data controller of the personal information about you that we hold and use as set out in this privacy notice. This means that we determine and are responsible for how your personal information is used.
If you have any questions, comments and requests regarding this privacy notice or how we use your personal information, please contact us at support@phasecraft.io.
Personal information we collect about you and how we use it
We collect personal information that you voluntarily submit directly to us when you use the Phasecraft Website and/or Phasecraft Services. This can include information you provide to us when you make a request on the Phasecraft Website and/or Phasecraft Services, correspond with us by phone, e-mail or otherwise, subscribe for our marketing communications, or use some other features of the Phasecraft Website and/or Phasecraft Services.
Like all online services, we also collect certain personal information about you automatically when you use the Phasecraft Services in order to understand how the Phasecraft Website and/or Phasecraft Services is used and how we can improve it.
We have set out the categories of personal information we collect and how we use them in detail below.
Personal information you submit to us
We will indicate to you if the provision of certain personal information is mandatory or optional. If you choose not to provide any personal information marked as mandatory, we may not be able to respond to your queries or provide other services to you.
We use this information to send service-related communications.
Legitimate interests: to communicate with you, respond to and appropriately investigate specific information requests made by you.
Personal information we collect automatically
We also automatically collect personal information indirectly about how you access and use Phasecraft Website and/or Phasecraft Services, and information about the device you use to access Phasecraft Website and/or Phasecraft Services.
We may link or combine the personal information we collect about you and the information we collect automatically. This allows us to provide you with a personalised experience regardless of how you interact with us.
We may anonymise and aggregate any of the personal information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the Phasecraft Website and Phasecraft Services and developing new services and features. We may also share such anonymised and aggregated information with others.
We typically collect this information through a variety of tracking technologies, including cookies, server-side tracking and similar tracking technologies. For more detailed information about the cookies we use, including details of how to opt-out, please see our Cookie Policy .
You can learn more about Google’s practices and opt-out options via Google’s own resources.
How long we keep your personal information
We will store the personal information we collect for no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.
Recipients
As required in accordance with how we use your personal information, we may share your personal information with the following:
Service providers, such as providers of web hosting or other technical services such as analytic services or communication services.
These vendors perform services for us or on our behalf, and will use your personal information as processors on our instructions.
We may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect rights, property or personal safety of Phasecraft, its users or others.
Lawful basis: compliance with a legal obligation, or (where not required by law) legitimate interests such as enforcing our rights or complying with regulatory requests.
Storing and transferring your personal information
Security. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on our secure servers. We will never send you unsolicited emails or contact you by phone requesting your ID, password, credit or debit card information or national identification numbers.
International transfers. We do not transfer your personal data outside the UK.
Your rights in respect of your personal information
If you are resident in the UK or EEA, in accordance with applicable privacy law you have the following rights in respect of your personal information that we hold:
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Right of access. You have the right to obtain:
- confirmation of whether, and where, we are processing your personal information;
- information about the categories of personal information we are processing, the purposes for which we process your personal information and how we determine applicable retention periods;
- information about the categories of recipients with whom we may share your personal information; and
- a copy of the personal information we hold about you.
- Right to data portability. In certain circumstances, you have the right to receive a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format, or to request the transfer of your personal information to another person.
- Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
- Right to erasure. In certain circumstances, you have the right to require us to erase your personal information without undue delay where the continued processing of that personal information is not justified.
- Right to restriction. In certain circumstances, you have the right to require us to restrict the purposes for which we process your personal information, such as where the accuracy of the personal information is contested by you.
- Right to withdraw consent. Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn.
You have a right to object to any processing based on our legitimate interests. There may, depending on the particular circumstances, be compelling reasons for continuing to process your personal information despite your objection, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
If you wish to exercise any of these rights, please contact us using the contact details at the top of this privacy policy.
We will not charge a fee for responding to your request unless the request is manifestly unfounded or excessive (for example, repeated requests), in which case we may charge a reasonable fee to cover our administrative costs.
You also have the right to lodge a complaint with your national data protection authority. If you are in the UK, your local data protection authority is the Information Commissioner’s Office (ICO), which can be contacted using the details available at https://ico.org.uk/global/contact-us/. If you are in the EEA, further information about how to contact your local data protection authority is available at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
Links to third party sites
The Phasecraft Website and Phasecraft Services may, from time to time, contain links to and from third party websites, including those of other users, partner networks, advertisers, partner merchants, news publications, social media platforms, retailers and affiliates.
If you follow a link to any of these websites, please note that such websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please review the relevant privacy policy before submitting any personal information to those websites.
Our policy towards children
The Phasecraft Website and Phasecraft Services are not directed at persons under the age of 16 and we do not knowingly collect personal information from children under 16.
If you believe that a child under 16 has provided us with personal information without appropriate consent, please contact us so that we can take steps to delete such information and terminate any associated account.
Changes to this privacy policy
We may update this privacy policy from time to time and you should review this page periodically.
Where we make material changes, we will update the “Last updated” date at the top of this privacy policy. Changes are effective when posted on this page.
Notice to you
Where we need to provide you with information for legal, marketing or other business-related purposes, we will choose what we believe to be the most appropriate method of contacting you.
This will usually be by email or by placing a notice on the Phasecraft Website.